Auto and General Approved Trackers: The Devices That Qualify
What Auto & General treats as an approved tracker is a device class rather than a brand, read on established direct cover. This guide explains what qualifies, which providers meet the standard, and how the certificate is lodged.
Covered here: the device class recognised, the financed-car overlay, the providers that qualify, and how to prove the tracker to Auto & General.
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Get my quotesA standard, not a brand list
On an Auto & General schedule, approved means the unit meets the named standard: professionally installed, monitored stolen-vehicle-recovery, backed by a 24-hour operations room. Brand names are rarely tabulated.
The qualifying test is category match - does the device meet the class - not the provider's identity.
The providers that qualify
Units from the major South African recovery brands - Cartrack, Netstar, Tracker, Beame, Matrix - meet the class on the great majority of Auto & General schedules.
Smaller providers can qualify where their installation and operations-room standards match the wording.
The financed-car overlay
A financed car typically carries a tracker condition in the credit agreement as well as the schedule, so the requirement can appear in two places.
Read both together; where they name different standards, the higher one governs.
Behaviour telematics is separate
A driver-behaviour or app-based product is distinct from a recovery tracker and does not meet the security condition the schedule names.
An approved monitored recovery unit is still required regardless of any behaviour product.
Proving it to Auto & General
Lodge the fitment certificate through the Auto & General app or call centre against the policy; the intake makes the security condition demonstrably met.
Keep proof of the upload as evidence the document was received.
Frequently asked questions
What counts as an approved tracker on Auto & General?
A professionally installed, monitored stolen-vehicle-recovery unit backed by a 24-hour operations room. It names a device class, not a brand list.
Which providers qualify?
Major SA brands - Cartrack, Netstar, Tracker, Beame, Matrix - meet the class on most schedules. Smaller providers qualify where standards match.
Does a finance agreement matter?
Yes. A financed car typically carries a tracker condition in the credit agreement too, so the requirement can appear twice. The higher standard governs.
Does behaviour telematics count as the tracker?
No. It is distinct from a recovery tracker and does not meet the security condition. An approved monitored recovery unit is still required.
How do I prove the tracker to Auto & General?
Lodge the fitment certificate via the app or call centre against the policy. The intake makes the condition demonstrably met; keep proof of upload.
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