Stolen Vehicle Claim with Hollard: How the Tracker Counts
A theft on a Hollard policy is handled through whoever administers your cover - a partner or broker - in coordination with the insurer. Still, the first hour after the theft, and the order of your own calls, shapes the claim.
This guide walks the Hollard flow from theft to settlement, with the tracker's role anchored at each stage.
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Phone the tracker provider directly before your administrator or Hollard. Their recovery room works the live signal while the trail is fresh - the most time-critical step.
The police report and your administrator follow.
Notifying Hollard through your administrator
On a partner-distributed policy, whoever administers your Hollard cover lodges and coordinates the theft claim, gathering documents and routing them to the insurer.
Contact them promptly so the claim is opened and the assessment can begin.
Recovery and claim together
The provider's recovery room chases the car while Hollard, via your administrator, handles the settlement. Two tracks on one theft.
Keep both updated; a recovery within 48 hours can change a write-off into a repair.
The police case number
Hollard's file needs the SAPS case number before substantive handling. Report at the station, secure the number, and pass it with the officer's details to your administrator.
The police record anchors the claim.
Tracker status on the date of loss
Hollard checks the device's state on the day. A live, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one draws scrutiny.
Keep the plan paid and the certificate filed so the tracker supports the claim.
Frequently asked questions
Who do I call first on a Hollard theft?
Call the tracker provider yourself, before your administrator or Hollard. Their recovery room works the live signal immediately.
How is a Hollard theft claim lodged?
Through whoever administers your policy, who coordinates with Hollard, gathers documents and routes them to the insurer.
Do I need a police case number?
Yes - Hollard needs the SAPS case number before substantive handling. Pass it and the officer's details to your administrator.
Does my tracker's status affect the claim?
Yes. A live, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one draws scrutiny.
What documents does the claim need?
The police case number, the tracker provider's incident report, the vehicle's registration papers and service history where relevant.
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