Stolen Vehicle Claim with Pineapple: How the Tracker Counts
A theft on a Pineapple policy is claimed in the app, where an AI-assisted process moves it along - but the app comes after the urgent calls. The first hour, and the order you work in, shapes the claim.
This guide walks the Pineapple flow from theft to settlement, with the tracker's role fixed at each stage.
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Get my quotesThe tracker provider is the first call
Before opening the Pineapple app, phone the tracker provider. Their recovery room acts on the live signal while the trail is fresh - the step that most decides whether the car comes back.
Police and Pineapple follow once recovery is underway.
Claiming through the app
Pineapple takes the theft claim in-app, where its streamlined, AI-assisted flow opens the case and reads in your supporting documents. There is no broker or call-centre queue.
Start the claim once the recovery call and police report are in motion, so intake and assessment can begin.
Recovery running alongside
The tracker provider's room chases the car while Pineapple's process handles the settlement. Two tracks, one theft.
Update both - a recovery within 48 hours can change a write-off into a repair, and the app claim needs to know quickly.
The police case number
Pineapple's claim needs the SAPS case number, submitted in the app. Report at the station, secure the number, keep the investigating officer's contact.
The police record is the anchor the AI-assisted file builds on.
Tracker status on the day
Pineapple checks the device's status on the date of loss. An active, monitored, subscribed unit that reported the theft is standard; a lapsed or silent one is scrutinised.
Keep the subscription live and the certificate filed so the tracker supports the claim.
Frequently asked questions
Who do I contact first on a Pineapple theft?
Phone the tracker provider, before police or the app. Their recovery room acts on the live signal immediately - the most time-critical step.
How do I claim for a theft on Pineapple?
In the app, where the AI-assisted flow opens the case and reads in documents. No broker or call-centre queue is involved.
Do I need a police case number?
Yes - submit the SAPS case number in the app. Keep it and the investigating officer's contact for the file.
Does my tracker's status matter on Pineapple?
Yes. An active, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one is scrutinised.
What documents does the app claim need?
The police case number, the tracker provider's incident report, the vehicle's registration papers and service history where relevant.
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