Stolen Vehicle Claim with Old Mutual: How the Tracker Counts
A theft on an Old Mutual Insure policy is handled through iWyze direct or your adviser, depending on how the cover was arranged. Either way, the first hour after the theft - and the order of your calls - shapes the claim.
This guide walks the Old Mutual flow from theft to settlement, with the tracker's role anchored at each stage.
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Phone the tracker provider before iWyze or your adviser. Their recovery room works the live signal while the trail is fresh - the most time-critical step.
The police report and your insurer channel follow once recovery is underway.
Notifying Old Mutual through your channel
Lodge the theft claim through iWyze direct or your adviser, whichever holds your policy, with documents routed to the insurer as the case progresses.
Open the case promptly so the assessment can begin.
Recovery and claim in parallel
The provider's recovery room chases the car while Old Mutual handles the settlement. Two tracks on one theft.
Update both; a recovery within 48 hours can turn a write-off into a repair, and the insurer needs to know at once.
The police case number
Old Mutual's file needs the SAPS case number before substantive handling. Report at the station, secure the number, keep the officer's details.
The police record is the document the claim hangs on.
Tracker status on the date of loss
Old Mutual checks the device's state on the day. A live, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one draws scrutiny.
Keep the plan paid and the certificate filed so the tracker supports the claim.
Frequently asked questions
Who do I call first on an Old Mutual theft?
The tracker provider, before iWyze or your adviser. Their recovery room works the live signal immediately - the most time-critical step.
How is an Old Mutual theft claim lodged?
Through iWyze direct or your adviser, whichever holds your policy, with documents routed to the insurer as the case progresses.
Do I need a police case number?
Yes - Old Mutual needs the SAPS case number before substantive handling. Keep it and the officer's details.
Does my tracker's status affect the claim?
Yes. A live, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one draws scrutiny.
What documents does the claim need?
The police case number, the tracker provider's incident report, the vehicle's registration papers and service history where relevant.
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