Stolen Vehicle Claim with King Price: How the Tracker Counts
A theft on a King Price policy runs through the insurer's app and call centre, on cover priced to fall month by month. Whatever the premium, the first hour after the theft - and the order of your calls - shapes the claim.
This guide walks the King Price flow from theft to settlement, with the tracker's role anchored at each stage.
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Get my quotesPhone the tracker provider first
Your first call is to the tracker provider, not King Price. Their recovery room acts on the live signal while the trail is fresh - the most time-critical step.
Police and King Price come next. The recovery clock does not pause for paperwork.
Lodging the claim with King Price
King Price takes the theft notification on its app and claims line, with the app handling document upload once the case is open.
Open the case promptly so the assessment and settlement can begin - the decreasing premium does not change the claim mechanics.
Recovery and settlement together
The tracker provider's room pursues the car while King Price handles the money. Parallel tracks on the same theft.
Update both - a recovery within 48 hours can turn a write-off into a repair, and King Price needs to know immediately.
The police case number
King Price's file needs the SAPS case number before substantive handling. Report at the station, secure the number, keep the investigating officer's contact.
The police record is the document the rest of the claim hangs on.
Tracker status on the date of loss
King Price checks the device's status on the day. An active, monitored, subscribed unit that reported the theft is standard; a lapsed or silent one is scrutinised.
Keep the subscription live and the certificate filed so the tracker supports the claim - and your excess stays protected.
Frequently asked questions
Who do I call first on a King Price theft?
The tracker provider, before police or King Price. Their recovery room acts on the live signal immediately - the most time-critical step.
How do I lodge a theft claim with King Price?
On the app or claims line, with the app handling document upload once the case is open. Lodge it promptly.
Do I need a police case number?
Yes - King Price needs the SAPS case number before substantive handling. Keep it and the investigating officer's contact.
Does my tracker's status affect the claim?
Yes. An active, subscribed, monitored unit that reported the theft is standard; a lapsed or silent one is scrutinised.
What documents does the claim need?
The police case number, the tracker provider's incident report, the vehicle's registration papers and service history where relevant.
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